OA-144A
Professional 21st Century Office Applications
3 Credits

This exciting, high-powered course presents all competencies required to become a successful office professional. This course integrates the utilization of computers in the 21st Century with additional instruction focused on the attributes of the consummate office professional, business ethics, office safety, business terminology, advancements in office technology, time management, organizational skills, prioritization techniques, records management, customer service, business travel, planning and conducting meetings and conferences, effective telecommunications, business etiquette, corporate security and confidentiality requirements, critical thinking, interpersonal skills, projection of confidence and professional image, international business protocols, impact of globalization, interviewing skills, public speaking skills, employment and career development, diversity and the success of today’s workforce, and general office dynamics and procedures