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Office Administration
Technology Office Professional
The Technology Office Professional (TOP) Program is an excellent preparation for those seeking Administrative Assistant positions in today’s technology-driven office. Whether re-entering the workplace, considering a career change, updating your skills, or venturing into the professional/corporate world for the first time, prepare to step into your future with TOP capabilities! TOP courses of study provide an opportunity to learn computer skills and specialized software packages while enhancing students’ interpersonal communication skills and developing the professional expertise essential for success and lifelong future advancement through excellence. Our dynamic curriculum presents all forms of leading-edge 21st Century office technologies, including comprehensive Microsoft Office applications, professional office procedures and applications, office management, computer keyboarding and applications, data entry, accounting, a thorough understanding of business and industry, personal and professional development technologies, and much more. Additionally, students may choose an area of specialization by selecting electives in either of our Certificate Programs or by enrolling in Human Resources and/or Customer Service electives, all of which are described herein. Graduates will be empowered to enter today’s workforce with confidence as consummate Administrative Office Professionals.
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Electives (see listing below |
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Electives (see listing below |
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Electives |
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Additional Electives include:
Microsoft Office Mini Courses and courses in the following areas: Air Conditioning, Heating & Refrigeration, Automotive, Diesel, Computer Aided Drafting, Computer Technology, Graphic Communications, Construction. |
Human Resource Specialization
The Human Resource Professional is employed in one of the most challenging, fast-paced, and exciting positions in the business world. A TOP education encompassing a Human Resource Specialization is an excellent choice for individuals who are interested in working for the benefit of others. Students will gain the knowledge, strategies, and tools to become effective and marketable HR Department employees. Our HR courses will prepare students for employment as Administrative Assistants in HR positions in today’s diverse global business environment. Those seeking entry-level positions or planning a career change, or those small business owners and non-HR professionals who are responsible for HR administration in any capacity will benefit greatly from the comprehensive electives in this area of specialization.
HR-101
Human Resource Management
3 credits
This foundational course is an introduction to the world of Human Resource Management. Topics include strategic human resources management, workforce planning, development and employment, total rewards, employee and labor relations, risk management, and a review of the evolution of the profession.
Room B-TBA Section 1-Mon…8 a.m.-11 a.m.
Room B-TBA Section 5-Mon..…6 p.m.-9 p.m.
Tuition……………………………………....$195
HR-102
Employment Law
3 credits
This course is essential for those who wish to work in an HR capacity, and provides a basic understanding of the applicable federal, state, and local laws affecting employment in union and non-union environments. Anti-discrimination laws, sexual harassment, labor relations, and privacy (for example, the Sarbanes-Oxley Act, Title VII, ADA, ADEA, NLRA) will be examined in detail.
Contact
Dr. Arleen H. Urban
Supervisor, Office Administration Programs
aurban@scettc.org
908-526-8900 ext. 7252
Career Opportunities
Human Resource Assistant
Human Resource Associate
Human Resource Generalist
Human Resource Secretary
Human Resource Representative
Human Resource Specialist
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Customer Service Specialization
In all professional capacities, exceptional customer service is critical for personal and organizational success. Students will be introduced to an array of customer contact skills necessary to communicate professionalism, earn respect, enhance customer relationships, and secure competitive advantages for their employers through excellence in customer service. The Customer Service Specialization will prepare students for a variety of positions in the customer-driven marketplace of the 21st Century. This area of specialization is of great benefit to: those seeking entry-to-mid-level positions in the Customer Service industry; individuals currently employed as Customer Service Representatives, technical and support personnel, credit and billing specialists, and anyone providing customer service as an integral part of their current employment; managers who wish to reinforce their existing customer service skills and/or provide for the instruction of their staff in the fundamentals of incomparable customer service; those individuals interested in changing careers; and small business owners who seek to provide outstanding customer service.
CC-101
Customer Service Business Skills
3 credits
A presentation of the fundamental business skills used in the Service industry, topics include an introduction to the Service industry business environment, basic business principles, positive behaviors required for exceptional customer service, business correspondence, basic business calculations, stress and time management, and team problem solving.
CC-102
Customer Contact Skills
3 credits
This course provides students with the skills necessary to communicate with customers and successfully manage professional relationships. Topics include verbal and nonverbal communication, essential telephone skills, listening and questioning, building customer rapport, basic sales skills, managing difficult customer encounters, customer service in the diverse global marketplace, and building and promoting customer loyalty.
Contact
Dr. Arleen H. Urban
Supervisor, Office Administration Programs
aurban@scettc.org
908-526-8900 ext. 7252
Career Opportunities
Customer Service Manager
Customer Service Specialist
Customer Care Assistant
Call Center Representative
Customer Service Data Entry Specialist
Customer Service Representative
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Medical Secretarial Transcription
The Medical Secretarial/Transcription Certificate Program provides the student with the education and skills to become a proficient and accomplished Medical Office Professional. The demand for qualified Medical Secretaries, Transcriptionists, and Administrative Assistants is increasing rapidly. The student will become proficient in medical terminology presented from a systems perspective, and will learn medical office administration procedures and effective utilization of medical office software which will enable the student to be employed either in a medical office, medical services facility, or hospital at the Administrative Assistant level. The student may go on to further studies as a Medical Transcriptionist, training built upon the Medical Terminology and Medical Office Administration Procedures courses of study. This comprehensive Certificate Program creates consummate Medical Office Professionals capable of working in most fields of medical employment, such as those mentioned above and also including pharmaceutical industries, laboratories, private practices, medical service industries (x-ray, special procedures, and diagnostic imaging facilities), insurance companies, medical records management facilities, and assisted living facilities. Graduates may also choose to pursue self-employment, a path successfully chosen by many of our students. Electives are also available for advancement and certification.
Course of Study |
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Second Semester |
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Contact
Dr. Arleen H. Urban
Supervisor, Office Administration Programs
aurban@scettc.org
908-526-8900 ext. 7252
Career Opportunities
Medical Transcriptionist in every area of Medical Specialization
Pharmacological Transcriptionist
Medical Research Transcriptionist
Realtime Medical Transcriptionist
Self-Employed Medical Transcriptionist
Medical Office Professional
Proofreader and Editor of Medical Documentation
Hospital Administrator
Medical Records Specialist
Medical Records Secretary
Medical Records Clerk
Medical Library Assistant
Medical Administrative Assistant
Hospital Department Administrative Assistant
Medical Legal Administrative Assistant
Legal Medical Documents Reviewer
Medical Research Editor
Medical Documents Writer
Medical Textbook Proofreader or Editor
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Legal Secretarial Transcription
The Legal Secretarial/Transcription Program is designed to provide the student with the skills needed for employment in a traditional law office or other legal organization. Students will develop a working knowledge of legal terminology and an understanding of the structure and function of the state and federal courts, administrative agencies and other legal entities. An overview of subject areas including legal research and writing, business law and civil and criminal litigation will be covered. Special attention will be given to the importance of effective client contact, efficient time/calendar management, docket control, billing and accounting systems and other law office technologies and procedures. Students’ learning will be enhanced by opportunities to attend and participate in lectures or workshops by prominent attorneys and other legal or business professionals.
Course of Study |
First Semester |
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Second Semester |
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Contact
Dr. Arleen H. Urban
Supervisor, Office Administration Programs
aurban@scettc.org
908-526-8900 ext. 7252
Career Opportunities
Legal Transcriptionist
Legal Office Assistant
Judical (Federal, State, County, Township, Local) Administrative Assistant Secretary, or Clerk
Law Enforcement Administrative Assistant Secretary, or Clerk
Review Board Secretary, or Clerk
Legal Documents Proofreader and Editor
Legal Textbook Proofreader or Editor
Legal Secretary
Legal Office Professional
Legal Office Clerk
Law Office Information Assistant
Legal Office Receptionist
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Microsoft Office Mini Courses
Microsoft Office Mini Courses have been specially designed to provide instruction for those students who either cannot enroll in full semester courses during the week or who choose to receive comprehensive instruction in the fundamental aspects of the program. These compact courses provide 15 hours each of hands-on instruction over three consecutive Saturday morning sessions. Registration for Mini Courses is unlimited; students may enroll in all the courses described below, or may enroll in only those specific Mini Courses required to meet the student’s educational or career needs.
Contact
Dr. Arleen H. Urban
Supervisor, Office Administration Programs
aurban@scettc.org
908-526-8900 ext. 7252
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